Lukoil Genesis Special 5W-30 1L

Shipping Policy

1. General Information

• Order Processing Time: Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
• Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the package. Exact shipping charges will be displayed at checkout.
• Shipping Methods: We offer various shipping options including standard, expedited, and express shipping. The delivery time varies by shipping method and destination.
• International Shipping: We ship internationally. Additional customs fees, taxes, and duties may apply depending on the destination country and are the responsibility of the customer.

2. Shipping Confirmation & Order Tracking

• Confirmation Email: After placing an order, you will receive a confirmation email with your order details.

3. Delivery Time

• Domestic Shipping: Standard shipping typically takes 3-7 business days. Expedited shipping options are available for faster delivery.
• International Shipping: Delivery times vary by destination but generally take 7-21 business days.

4. Delays and Issues

• Delays: Unforeseen delays can occur due to weather conditions, carrier issues, or customs processing for international shipments.
• Lost or Damaged Packages: If your package arrives damaged, please contact our customer service immediately to file a claim.

Return Policy

1. General Information

• Eligibility: Returns are accepted within 14 days of the purchase date. Items must be unused, in their original packaging, and in the same condition that you received them.
• Non-Returnable Items: Certain items, such as custom orders, clearance items, Sale offers, Promotions and electronic parts, are not eligible for returns unless they arrive damaged or defective. Any item that is non-returnable will be mentioned on their product page

2. Return Process

• Request a Return: To initiate a return, contact our customer service team at support@alfaautoparts.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part. We recommend using a trackable shipping service or purchasing shipping insurance.

3. Refunds

• Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 5-7 business days.
• Refund Method: Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
• Shipping Costs: Original shipping costs are non-refundable.

4. Exchanges

• Process: If you need to exchange an item, follow the return process and place a new order for the desired item. Exchanges are treated as separate transactions.

5. Defective or Incorrect Items

• Claims: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, and provide a prepaid return shipping label.

Contact Information For any questions regarding your order, shipping, or returns, please contact our customer service team at:

• Email: support@alfaautoparts.com

We appreciate your business and strive to provide the best service possible. Thank you for shopping with Alfa Auto Parts!